Custom Cloud Field Services Application for Manufacturer

Client Goal

A large manufacturer of state-of-the-art LED lighting, signage and passenger communication systems for the mass transit industry needed to troubleshoot and replace their products in transportation vehicles. The challenge this client faced was that all interaction was manual, from reporting a need to service lighting to generating a Customer Service Ticket to get work done.

Business Solution

Our team analyzed the entire process and created a turnkey Custom Cloud Application to automate more business processes within the company, including a Customer Service Ticket to Resolution system with Quality Assurance analysis.

Value Delivered

• Turnaround time from initial issue identification to resolution was significantly shortened, and more accurate.
• Product failure data available for Quality Assurance analysis enabled the company to be more proactive in their Customer Service.

Technology Used

Database: SQL Server 2008 Tech. Dot Net Framework 4.0 Client Script JQuery