Enhancing Customer Satisfaction by Introducing a RFID System

Client Goals

The largest family entertainment and dining center in Pakistan was facing the challenge of bogus or altered coins damaging expensive game machines. Losing assets and revenues, they needed our help to overcome these issues.

Business Solution

Sunbonnet team of professionals worked with the client to understand the issue and then designed a complete integrated Radio Frequency Identification cards (RFID) to eliminate the challenges that our client was facing in the manual coin system.

Value Delivered

  • Significant improvements in increasing lost revenues and assets.
  • Better overall customer service.
  • Value-added benefits with introduction of points system, which increased client business by 30%.
  • We also created a new Management Information System to help client make correct and timely business decisions.

Technology Used

  • Software: Database: SQL Server 2008 Tech. Dot Net Framework 4.0, Windows Services
  • Hardware: Radio Frequency Identification (RFID) centered membership cards. Customized RFID Card Reader

Technology Clients

Need more information about our technology solutions?

We are ready to answer your questions right now, so please contact us by telephone on 214 380 5475 or drop us a quick email Info@sunbonn.com and we will do our best to help you with any questions you might have.