Customer Service Basics

Individuals build the skills required to deliver excellent customer service and build customer loyalty

Customer Service

Learning Track Bundles:: Customer Service Basics, Customer Service Management

Course Title Course result
Building Customer Rapport Build your skills to perform essential customer rapport building actions
Listening to Your Customers Learn how to effectively listen to your customers to meet their individual needs
Developing Your Customer Focus Identify the actions you will take to strengthen customer loyalty
Customer Service Over the Phone Implement the requirements to delivering great customer service over the phone
Internal Customer Service Create a plan for how you will deliver great customer service
Serving Customers in the Field Discover what is required to positively serve your customers in the field
Customer Service Confrontation and Conflict Learn how to effectively manage difficult customer situations

Learning Clients

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