Customer Service Management

Managers learn how manage, coach and inspire their customer service team to deliver high performing results.

Customer Service
Learning Track: Customer Service Basics, Customer Service Management

Course Title Course result
Shaping the Direction of Customer Service Determine what you will do to help direct the company’s customer service strategy
Inspiring and Motivating Customer Service Agents Learn how to inspire and motivate your customer service team
Giving Feedback to Your Customer Service Agents Customer Service agents receive feedback on their performance
Customer Service Coaching Provide the right level of coaching to your customer service agents
Customer Service Quality Implement the key elements of quality service with your team
Customer Feedback and Insight Find out from your customers what you and your team can do differently
Onboarding New Customer Service Agents Help new hires be successful in the first few weeks of their new role
Managing Remote Customer Service Teams Determine what is required to successfully manage a remote customer service team

Learning Clients

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