A large manufacturer of state-of-the-art LED lighting, signage and passenger communication systems for the mass transit industry needed to troubleshoot and replace their products in transportation vehicles. The challenge this client faced was that all interaction was manual, from reporting a need to service lighting to generating a Customer Service Ticket to get work done.
Our team analyzed the entire process and created a turnkey Custom Cloud Application to automate more business processes within the company, including a Customer Service Ticket to Resolution system with Quality Assurance analysis.
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